Return Policy | Ball + Gag

RETURNS

Return and refund of a product is possible if:

• A customer received the wrong item by our mistake.
• A customer received an item with a defect (each case is considered individually).
• A customer received an item of another color by our mistake.

A customer will have to inform us about the above-mentioned issues and provide photos as confirmation within seven days after receiving a product.

If Ball + Gag agree that an item is faulty/wrong, we will offer a refund of this product.

After receiving a product and check for no damage, we will make a refund cost of an item. In this case, a customer should send us back the item in its original packaging. Anoeses pay all costs (shipping, taxes).

Return is impossible if:

• A customer has already used a product.
• It involves a customised product with engraving.
• A customer received a correct order and then changed his/her mind.

 

EXCHANGE

The item can be accepted for exchange only if it has no sign of exploitation.
We examine each piece, and only after the examination and the acceptance of the received items, we can proceed forward with the process.

Exchange of a product is possible if:

• A customer received an item in the wrong size by the mistake of a customer. In this case, a customer pays all costs (shipping, taxes) EXCEPT order that involve lingerie/catsuit/bodysuit/latex for hygiene reasons.
• A customer has received an item in the wrong size or color by our mistake. In this case, Ball + Gag pays all costs (shipping, taxes).
• A customer will have to inform us about the above-mentioned issues and provide photos as confirmation within 14 days after receiving a product and send it back to us.

As soon as a product is delivered and checked for no damage, we will produce it in the correct size or color.

Exchange of a product is impossible if:

• A customer received a correct order and then changed his/her mind.
• A customer has already used a product.
• If more than 14 days have passed since the receipt of the order.